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Customer Service Representative
2 meses atrás
Customer Service Representative Opportunity
We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal, you will be supporting our client's different areas of social media, in our offices in Porto. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career Growth and Personal Development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Responsibilities
As a Customer Service Representative, you will:
- Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries.
- Put together solutions to support and expand your customer's self-serve advertising customer base.
- Manage all different types of inquiries generated via inbound activities such as chat, email, and social media messenger.
- Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
Requirements
Concentrix is a great match if you:
- Have online advertising experience (but it's not mandatory).
- Are fluent, verbal, and written in Spanish (C1).
- Have an intermediate level of English.
- Familiarity with online advertising products/vendors.
- Ability to multitask & work under pressure.
- Are a fast learner and diligent worker.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
