Global Loyalty Strategist

Há 2 dias


Porto, Porto, Portugal Metyis Tempo inteiro

About the Role

We are seeking a skilled Global Loyalty Strategist to join our team at Metyis.

Job Description

  • Develop and execute a comprehensive global omnichannel loyalty strategy for HUGO BOSS end consumers, working closely with local markets to determine international requirements and ensure rollout of new markets.
  • Conceptualize new use cases or mechanics of the loyalty program that fit within the overall global loyalty approach, coordinate necessary adaptations for technical and systematic implementation, and verify feasibility, timing, and management reporting.
  • Navigate networked, interdisciplinary work across all internal global and external interfaces, representing the Global Customer Engagement department regarding inquiries about the loyalty program to positively influence key stakeholders and company processes.
  • Oversee comprehensive documentation and coordination of training concepts and implementation of all loyalty trainings, optimize user-friendliness, monitor, and track all loyalty processes.
  • Maintain expert knowledge of the current competitive situation, overview of innovations, and potential solutions for further development of all loyalty processes, proactively controlling and implementing maintenance, country coordination, adaptation, and optimization of the HUGO BOSS EXPERIENCE loyalty program.

Requirements

  • Degree in Business Informatics, Business Economics, or related areas.
  • Administration/communications/marketing/international management or comparable training.
  • Several years of experience in project management, loyalty, and CRM-related roles.
  • Excellent international knowledge of retail and e-commerce, including strong customer orientation, preferably in the fashion/lifestyle/luxury sector.
  • Excellent MS Office, MS Project, Microsoft Dynamics CRM knowledge.
  • Professional English language proficiency, written and spoken.

Compensation and Benefits

The estimated salary for this role is around $90,000-$110,000 per annum, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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