Customer Service Expert for Drone Solutions

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Role

We are seeking a highly skilled German-Speaking Customer Service Expert to join our team in Lisbon. This role is an excellent opportunity for individuals who are passionate about providing exceptional customer service and have a strong understanding of drone products and technology.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries and issues via phone and email.
  • Provide accurate and detailed information about drone products, features, and specifications.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
  • Process customer orders, returns, and exchanges.
  • Track and update customers on the status of their orders.
Requirements
  • A very high level of German (spoken and written) (C1)
  • A high level of English
  • You are very well organized and have excellent interpersonal skills
  • You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions
  • You know how to work within a team, you are easy going
  • You adjust quickly to new environments, and you can follow procedures and deal with deadlines
About the Offer

This is an excellent opportunity for someone looking to start or advance their career in customer service. We offer:

  • An estimated salary of €45,000 - €55,000 per year, depending on experience
  • A great relocation package if needed with flight reimbursement and accommodation benefits
  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program – Free, confidential, and impartial guidance and support
  • Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
  • Option to sign-up for Discounted Private Health Insurance
  • Performance Bonus + End of Contract Bonus


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