IT Service Management Specialist
Há 4 horas
Job Title: IT Service Management Specialist
About the Role: We are seeking a highly skilled Process Analyst with expertise in IT Service Management to lead a transition from ITILv3 to ITILv4. The ideal candidate will ensure convergence in process management across multiple geographical locations and foster continuous improvement within our service delivery framework.
Key Responsibilities:
- Drive the transition from ITILv3 to ITILv4, modernizing service delivery processes.
- Ensure consistent process management across regions using advanced BPM tools.
- Lead continuous improvement initiatives that enhance service delivery effectiveness and efficiency through process modeling and simulation.
- Analyze and standardize IT service processes.
- Collaborate with global IT teams to align and standardize practices.
- Monitor process improvement initiatives and their impact on service delivery.
- Identify and lead process improvement projects.
- Optimize processes with lean and agile principles.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- ITIL4 certification is highly preferred.
- Demonstrated experience in IT service management with expertise in process transition and implementation.
- Strong analytical and problem-solving skills.
- Excellent communication and project management abilities.
- Proficiency in BPM tools, process modeling, and simulation.
About Buscojobs Portugal: Our company offers a competitive salary and benefits package, including opportunities for professional growth and development.
Estimated Salary Range: €60,000 - €80,000 per annum, depending on location and experience.
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