IT Service Management Specialist

Há 4 horas


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Title: IT Service Management Specialist

About the Role: We are seeking a highly skilled Process Analyst with expertise in IT Service Management to lead a transition from ITILv3 to ITILv4. The ideal candidate will ensure convergence in process management across multiple geographical locations and foster continuous improvement within our service delivery framework.

Key Responsibilities:

  • Drive the transition from ITILv3 to ITILv4, modernizing service delivery processes.
  • Ensure consistent process management across regions using advanced BPM tools.
  • Lead continuous improvement initiatives that enhance service delivery effectiveness and efficiency through process modeling and simulation.
  • Analyze and standardize IT service processes.
  • Collaborate with global IT teams to align and standardize practices.
  • Monitor process improvement initiatives and their impact on service delivery.
  • Identify and lead process improvement projects.
  • Optimize processes with lean and agile principles.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • ITIL4 certification is highly preferred.
  • Demonstrated experience in IT service management with expertise in process transition and implementation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and project management abilities.
  • Proficiency in BPM tools, process modeling, and simulation.

About Buscojobs Portugal: Our company offers a competitive salary and benefits package, including opportunities for professional growth and development.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on location and experience.



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