Technical Support Representative

Há 3 dias


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Job Summary:

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We are seeking an experienced Technical Support Representative with fluent French language skills to join our team at Headhunt International in Athens, Greece.

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About the Role:

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This is a mid-level full-time position that involves providing technical support to customers via various channels, including phone, email, and chat. As a Technical Support Representative, you will be responsible for identifying customer needs, delivering solutions, and troubleshooting issues related to billing inquiries, transactions, and account management.

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Key Responsibilities:

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  • ">
  • Provide technical support to customers via phone, email, and chat">
  • Identify customer needs and deliver appropriate solutions, including sales">
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner">
  • Assist customers to place an order and related issues">
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues">
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible">
  • Turn every customer into a happy customer">
  • Exchange ideas and solutions with your colleagues">
  • Enjoy your time in Greece">
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Requirements:

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To be successful in this role, you will need to have:

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  • ">
  • Fluent French language skills">
  • Excellent communication skills">
  • Sales experience with consumer products and services will be an asset">
  • Technical research skills to troubleshoot customer problems">
  • Advanced internet research skills">
  • An empathetic soul with the communication skills that match">
  • A positive and adventurous attitude">
  • A sponge that is willing to soak up all the knowledge and experience we offer">
  • EU citizenship or permission to work in Greece">
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What We Offer:

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We offer a competitive monthly salary of €3,500 plus 2 extra salaries per year, health care benefits, numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state-of-the-art premises, providing a great working environment with relaxing break areas, and the opportunity to work for a Great Place to Work-Certified Company that fosters diversity.

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Estimated Salary Range:

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€3,500 - €4,500 per month

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Apply Today:

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Please submit your CV to secure an immediate interview.



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