Technical Support Representative
Há 3 dias
Job Summary:
">We are seeking an experienced Technical Support Representative with fluent French language skills to join our team at Headhunt International in Athens, Greece.
">About the Role:
">This is a mid-level full-time position that involves providing technical support to customers via various channels, including phone, email, and chat. As a Technical Support Representative, you will be responsible for identifying customer needs, delivering solutions, and troubleshooting issues related to billing inquiries, transactions, and account management.
">Key Responsibilities:
">- ">
- Provide technical support to customers via phone, email, and chat">
- Identify customer needs and deliver appropriate solutions, including sales">
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner">
- Assist customers to place an order and related issues">
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues">
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible">
- Turn every customer into a happy customer">
- Exchange ideas and solutions with your colleagues">
- Enjoy your time in Greece">
Requirements:
">To be successful in this role, you will need to have:
">- ">
- Fluent French language skills">
- Excellent communication skills">
- Sales experience with consumer products and services will be an asset">
- Technical research skills to troubleshoot customer problems">
- Advanced internet research skills">
- An empathetic soul with the communication skills that match">
- A positive and adventurous attitude">
- A sponge that is willing to soak up all the knowledge and experience we offer">
- EU citizenship or permission to work in Greece">
What We Offer:
">We offer a competitive monthly salary of €3,500 plus 2 extra salaries per year, health care benefits, numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state-of-the-art premises, providing a great working environment with relaxing break areas, and the opportunity to work for a Great Place to Work-Certified Company that fosters diversity.
">Estimated Salary Range:
">€3,500 - €4,500 per month
">Apply Today:
">Please submit your CV to secure an immediate interview.
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