Cloud Support Expert for Strategic Energy Industries

Há 5 dias


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

Job Overview: As a Cloud Support Expert for Strategic Energy Industries, you will be part of Amazon's Enterprise Support team, responsible for delivering exceptional support to our customers in the energy sector. This role is ideal for individuals who are passionate about cloud technology and want to make a meaningful impact on our customers' businesses.

About the Role: The Cloud Support Expert will work closely with customers to understand their business needs and develop tailored solutions to address their technical challenges. You will be responsible for providing expert-level support for AWS services, including compute, storage, database, and security, among others. Your primary focus will be on ensuring customer success and satisfaction, while also driving adoption of new AWS services and features.

Key Responsibilities:

  • Develop trusting relationships with customers and understand their business needs and drivers.
  • Utilize technical skills to solve complex support issues and technical challenges.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations, and architecture reviews.

BASIC QUALIFICATIONS:

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
  • Professional fluency in English and Italian.

PREFERRED QUALIFICATIONS:

  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.

Benefits: As a Cloud Support Expert, you will have access to a comprehensive benefits package, including a competitive salary range of $120,000 - $180,000 per annum, depending on experience. Amazon is an equal opportunities employer and offers a supportive and inclusive work environment.



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