Retail Customer Service Representative for International Home Furnishings

2 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Role Overview

You will be the first point of contact for our customers, serving as a key brand ambassador. If you thrive on delivering outstanding customer service and are fluent in German, this role presents an exciting opportunity to contribute to our customer satisfaction efforts.

Key Responsibilities

  • Professionally and enthusiastically assist customers through inbound calls.
  • Provide detailed information about products and services, aiming to close sales over the phone.
  • Support customers with delivery issues, including tracking deliveries, resolving problems, and checking stock availability.
  • Troubleshoot issues related to account management and software functionality.
  • Ensure timely and accurate responses to customer inquiries.
  • Maintain meticulous records of customer interactions and actions taken.

Hiring Process

The hiring process includes application review, language assessment, and interviews with the client.

 

Salary and Benefits

We offer a competitive salary package, including a base salary of 1,010 EUR per 14 months, meal allowance, performance bonus, and health insurance provided from day one.

 

About Cross Border Talents

Cross Border Talents is a leading global home furnishings retailer that values its employees' contributions to customer satisfaction.



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