Norwegian Quality Assurance Specialist for Digital Media
3 semanas atrás
Our client is a leading professional services company that transforms clients' business, operating, and technology models for the digital era.
Key Responsibilities
- Collaborate with Quality Assurance Leaders to identify, prioritize, and report critical issues impacting decision accuracy for the market and workflow.
- Provide detailed information to local teams on the impact of new Content Policies on current work.
- Deliver on-spot training to auditors on new or changing Content Policies, as well as refresher trainings on existing policies.
- Audit decision accuracy and review audits to ensure consistency and alignment with internal standards and policies.
- Investigate escalations of inaccurate decisions to understand root causes, especially in cases where policies are new, content is ambiguous, or decisions have an outsized impact if incorrect.
- Mentor agents on the use of quality tools and systems.
- Develop process documentation and aggregate feedback on quality tool functionality.
Requirements
- Fluency in English and Norwegian (ideally native);
- Experience in Quality Analyst role (at least 1 year in BPO environment);
- Demonstrated capacity for critical thinking, analysis, and attention to detail;
- Strong work ethic, with the ability to work well both independently and within a team-oriented environment;
- Technologically savvy - ability to learn, retain, and apply large amounts of product, process, policy, and technical information.
Benefits
- Pleasant and inspiring working atmosphere;
- Competitive salary + annual bonus + language bonus;
- Private health insurance;
- Opportunity to be part of a rapidly expanding global organization;
- New office facilities in a convenient location;
- Training & development opportunities;
- Relocation allowance & relocation support (for candidates moving from abroad).
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