Norwegian Quality Assurance Specialist for Digital Media

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Our client is a leading professional services company that transforms clients' business, operating, and technology models for the digital era.

Key Responsibilities

  • Collaborate with Quality Assurance Leaders to identify, prioritize, and report critical issues impacting decision accuracy for the market and workflow.
  • Provide detailed information to local teams on the impact of new Content Policies on current work.
  • Deliver on-spot training to auditors on new or changing Content Policies, as well as refresher trainings on existing policies.
  • Audit decision accuracy and review audits to ensure consistency and alignment with internal standards and policies.
  • Investigate escalations of inaccurate decisions to understand root causes, especially in cases where policies are new, content is ambiguous, or decisions have an outsized impact if incorrect.
  • Mentor agents on the use of quality tools and systems.
  • Develop process documentation and aggregate feedback on quality tool functionality.

Requirements

  • Fluency in English and Norwegian (ideally native);
  • Experience in Quality Analyst role (at least 1 year in BPO environment);
  • Demonstrated capacity for critical thinking, analysis, and attention to detail;
  • Strong work ethic, with the ability to work well both independently and within a team-oriented environment;
  • Technologically savvy - ability to learn, retain, and apply large amounts of product, process, policy, and technical information.

Benefits

  • Pleasant and inspiring working atmosphere;
  • Competitive salary + annual bonus + language bonus;
  • Private health insurance;
  • Opportunity to be part of a rapidly expanding global organization;
  • New office facilities in a convenient location;
  • Training & development opportunities;
  • Relocation allowance & relocation support (for candidates moving from abroad).


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