Digital Experience Strategist
Há 5 dias
Company Overview: We are a global logistics leader, connecting over 220 countries and territories. Our reach is vast, and so are our dreams.
Salary: The estimated annual salary for this position is around $95,000 - $115,000 depending on the location.
Job Description:
We have an exciting opportunity for a Digital Experience Strategist to join our Marketing team. As a key member of our team, you will be responsible for defining the strategy and vision for customer journeys and experiences in line with customer needs and the organization's wider strategic objectives.
Responsibilities:
- Define the strategy and vision for assigned customer journey(s) and/or experiences in line with customer needs and the organization's wider strategic objectives.
- Create experience roadmaps including prioritization and management of the product backlog to deliver most valuable features and improvements in a timely manner.
- Act as business lead to take experience enhancements from idea to realization, obtaining buy-in and support from cross-functional stakeholders.
- Work with Customer Insights and Customer Experience Design teams to understand if the journey/experience is meeting customer expectations and delivering desired business outcomes.
What You Bring:
- A customer-centric approach with a passion for understanding customer needs and delivering exceptional user experiences.
- Excellent project management skills with the ability to lead complex projects focused on outcomes and value delivery for both customers and the business.
- Understanding of business agility and familiarity with different agile tools and ways of working.
- Collaboration skills to work with multiple stakeholders and harness buy-in for key priorities.
- Strong communication skills with the ability to clearly convey objectives, progress, and outcomes.
What We Offer:
- An attractive compensation package.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- GREAT career opportunities.
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