Business Operations Specialist
2 semanas atrás
**Job Overview**
We are seeking a highly skilled Business Operations Specialist to join our team at Colt Technology Services Group Ltd. in Lisbon, Portugal or Sibiu, Romania.
As a Business Operations Specialist, you will be responsible for providing essential support to our service and contract managers, ensuring the execution of service management tasks that meet a high standard of professionalism for our customers.
About the Role
- Conduct ad hoc investigations to resolve customer queries efficiently
- Generate reports related to delivery, assurance, and capacity
- Provide billing support, including PO management
- Offer technical assistance, such as handling KMZ requests and diversity checks
- Coordinate planned works and deliver training on Colt tools
- Oversee contract management tasks, such as TOS and novations
- Ensure timely and accurate handling of customer issues and requests within agreed business KPIs
What We Are Looking For
We require some administrative or technical experience and the ability to work within established procedures under supervision. You must be able to communicate straightforward information, with guidance provided on more complex issues. Strong problem-solving skills, proficiency in Excel and PowerPoint, and fluency in both spoken and written English are also essential.
Salary Information
The estimated salary range for this role is €35,000 - €45,000 per year, depending on experience and qualifications.
Benefits
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Access to a virtual business school for ongoing learning
- Business mentoring
Company Culture
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace.
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