Customer Service Operations Coordinator

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

Teleperformance Portugal is a leading provider of customer experience management solutions. With over 12,000 employees from 111 nationalities, our team provides services in 35 languages.

Job Description

We are seeking an experienced Care Professional to join our team as a Customer Service Order Management representative. In this role, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members, ensuring record accuracy during the order entry process, and resolving complex customer billing issues.

Key Responsibilities

  • Receive and distribute incoming customer orders
  • Communicate order entry and fulfillment issues with Sales and Customer Experience members
  • Ensure record accuracy during the order entry process
  • Resolve complex customer billing issues

Requirements

To perform this job successfully, you must have at least 2 years of experience in a customer service role, a proven track record of driving process improvement initiatives, and excellent written communication skills in English.

What You'll Need To Succeed

  • Minimum 2 years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Excellent written communication skills in English

Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits such as health insurance, paid time off, and opportunities for professional growth and development.

Salary Range: $45,000 - $60,000 per year



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