Network Solutions Expert

Há 4 dias


Lisboa, Lisboa, Portugal Workster Tempo inteiro
Job Description

We are looking for a highly skilled Network Solutions Expert to join our team at Workster. As a key member of our technical support team, you will provide turnkey support to all installed-base customers across our range of services.

Your Role:

  • Assess and investigate network issues to resolve them or escalate as needed
  • Provide remote troubleshooting and detailed operational assessments to meet customer needs
  • Deliver exceptional customer service by handling all support requests via phone, email, and ticketing systems, with a strong focus on network and connectivity troubleshooting
  • Analyze data to identify the root causes of technical problems, performing remote testing and using diagnostic software as necessary to restore optimal network performance
  • Maintain and test equipment, offer troubleshooting solutions, and ensure high-performance network configurations

About You:

  • Proficiency in English (C1); knowledge of German, French, Italian, Spanish, or Portuguese is a plus
  • Strong analytical and problem-solving skills, with a history of effective multitasking and network troubleshooting
  • Exceptional communication skills, with a proven ability to adapt your interaction style to meet customer needs
  • Solid technical background in TCP/IP and networking protocols (Switching, Routing) and familiarity with network operations
  • Hands-on experience in managing both LAN and MAN (Layer 2 & Layer 3) and in handling Wireless Networks (802.11x)
  • Familiarity with common industry brands and hardware configurations in production environments
  • Network vendor technical certifications (e.g., Aruba, Ruckus, Cisco, Brocade)
  • B.S. or equivalent in IT or Engineering is a plus

What We Offer:

  • Competitive base salary: €60,000 per year
  • Convenient office location in central Lisbon
  • Dynamic, multicultural team with ample career growth opportunities
  • Meal allowance + Private Health Insurance
  • Shift flexibility: Primarily 07:00-16:00 or 13:00-22:00, with night shifts rarely required
  • Ongoing training and professional development in a high-growth field


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