Application Service Manager
Há 4 dias
SAP SE is seeking an experienced Application Service Manager to join our Cloud Application Services team in EMEA. As a key member of our team, you will be responsible for delivering high-quality services to our RISE customers post go-live, ensuring seamless operations and driving customer satisfaction.
About the RoleThis is a full-time position that requires a strong background in customer account services, relationship management, and project management. You will work closely with other SAP stakeholders to ensure successful execution of CAS engagements and provide exceptional customer support.
About UsSAP SE is a leading provider of enterprise software solutions, empowering businesses to run at their best. Our company culture values collaboration, innovation, and customer focus, making us an exciting place to work.
Key Responsibilities- Ensure CAS services meet the highest standards of quality
- Proactively identify optimization, innovation, adoption, and potential improvements to customers
- Drive customer engagement and support upselling SAP's products and CAS service portfolio
- Collaborate closely with other SAP stakeholders to ensure successful CAS engagements
To be successful in this role, you will need:
- Bachelor's degree in IT & Business Management, Engineering, or a related field
- 3+ years of experience in customer account services, relationship management, or a similar role
- 5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP)
- 3+ years of experience in leading global teams as a project manager
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Salary EstimateThe estimated salary for this position is between $90,000 and $140,000 per year, depending on location and experience.
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