Coffee Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

We are seeking a Coffee Specialist at Nestlé Business Services to join our team of diverse professionals. This role involves all front office contacts with customers for the Nespresso brand, requiring a strong customer-facing presence and expertise in coffee.

A Day in the Life:

Attend all types of customer contacts for Nespresso via voice, email, or chat for both B2C and B2B business.
Welcome customers and identify their needs.
Advise customers and potential customers regarding Nespresso products and services.
Initiate customers into the art of coffee tasting and stimulate their curiosity about our complete range of products.
Conduct an initial analysis of reported machine malfunctions and guide customers effectively to Technical Assistance.
Maximize the sale of all available Nespresso products (coffee, machines, and accessories).

What We’re Looking For:

One to two years’ experience in customer-facing roles (mandatory).
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.).
Proficiency in Portuguese.
Proficiency in English is an asset.
Good relational and communication skills.
Multitasking ability.
Positive mindset, eagerness to learn, and a team player attitude required.
Strong organizational and prioritization skills to thrive in a fast-paced environment.
Strong work ethic and respectfulness required.

What We Offer:

Development of expertise in Nestlé’s Shared Services Business.
Immersion in a culturally diverse team.
Local and international exposure.
Flexible working environment.
Engagement and well-being activities.
Competitive salary and annual bonus based on performance.
Flex Benefits – Choose benefits that suit you best.
Membership in the Nestlé Club with discounts at several partners.
Free coffee (and good coffee) at the office.
Company equipment tailored to professional needs.
Medical Support available at the office (in Linda à Velha).
E-learning courses and training programs to help you achieve your career goals.
Career progression and opportunities for international career.
Nestlé Business Services plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to facilitate Nestlé’s engagement with millions of consumers worldwide.


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