Customer Support Specialist for French Speakers in Aveiro Region
Há 14 horas
Are you a native French speaker with excellent communication skills and a passion for delivering exceptional customer service? We're seeking a Customer Support Specialist to join our team at Cross Border Talents, based in Aveiro. As a key member of our support team, you will play a vital role in ensuring our clients receive timely and accurate information, resolving issues efficiently, and providing an outstanding experience.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat, providing clear and concise information
- Assist customers with product, service, and account-related issues, ensuring their satisfaction
- Resolve customer complaints efficiently, utilizing problem-solving skills and collaboration with internal teams
- Handle a high volume of inbound and outbound communications in a professional manner, maintaining a positive tone and attitude
- Update customer accounts and document relevant interactions, ensuring seamless knowledge transfer
- Native French speaker with B2 level English proficiency (written and spoken)
- Previous experience in customer service is preferred but not required
- Strong problem-solving and multitasking abilities, with excellent communication and interpersonal skills
- Ability to work effectively in a team and independently, with flexibility to adapt to rotational shifts
- Competitive salary: €30,000 - €40,000 per annum, depending on experience
- Comprehensive training and ongoing development opportunities to enhance your skills and knowledge
- A friendly and supportive work environment that fosters growth and collaboration
- Opportunity to work with a diverse client base and expand your industry expertise
Aveiro, Portugal
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