Customer Support Specialist for French Speakers in Aveiro Region

Há 14 horas


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro
About the Role

Are you a native French speaker with excellent communication skills and a passion for delivering exceptional customer service? We're seeking a Customer Support Specialist to join our team at Cross Border Talents, based in Aveiro. As a key member of our support team, you will play a vital role in ensuring our clients receive timely and accurate information, resolving issues efficiently, and providing an outstanding experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing clear and concise information
  • Assist customers with product, service, and account-related issues, ensuring their satisfaction
  • Resolve customer complaints efficiently, utilizing problem-solving skills and collaboration with internal teams
  • Handle a high volume of inbound and outbound communications in a professional manner, maintaining a positive tone and attitude
  • Update customer accounts and document relevant interactions, ensuring seamless knowledge transfer
Requirements
  • Native French speaker with B2 level English proficiency (written and spoken)
  • Previous experience in customer service is preferred but not required
  • Strong problem-solving and multitasking abilities, with excellent communication and interpersonal skills
  • Ability to work effectively in a team and independently, with flexibility to adapt to rotational shifts
What We Offer
  • Competitive salary: €30,000 - €40,000 per annum, depending on experience
  • Comprehensive training and ongoing development opportunities to enhance your skills and knowledge
  • A friendly and supportive work environment that fosters growth and collaboration
  • Opportunity to work with a diverse client base and expand your industry expertise
Location

Aveiro, Portugal


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