Digital Transformation Director for Customer Experience

4 semanas atrás


Porto, Porto, Portugal Fedex Eu Tempo inteiro

We are the largest express transportation company in the world, connecting over 220 countries and territories. Our team of passionate people delivers outstanding experiences to customers every day.

About the Role

As a Manager Advertising & Social Media at FedEx Eu, you will lead a team of content and go-to-market specialists, fostering collaboration, creativity, and high performance. You will collaborate with senior leadership and peers to shape customer communications strategies that support business goals.

Responsibilities
  • Lead, coach, and manage a team of content and GTM specialists, fostering a culture of collaboration, creativity, and high performance.
  • Collaborate with senior leadership and peers to shape and implement customer communications strategies that support business goals.
  • Provide guidance on how to best engage customers and recommend effective communication channels.
  • Ensure changes affecting EU customers are communicated clearly and effectively.
  • Plan and execute go-to-market strategies for product launches, campaigns, and key initiatives.
  • Oversee the development of engaging content for multiple channels, including website, email, social media, product pages, and landing pages.
  • Work closely with cross-functional teams to ensure communications are aligned with business and customer needs.
Requirements

The ideal candidate demonstrates:

  • Demonstrated success in leading, motivating, and developing high-performing teams.
  • Strong communication skills to convey ideas, inspire, persuade, and empower others.
  • Ability to prioritize tasks, manage timelines, and ensure the team delivers on key milestones.
  • Adept at navigating a fast-paced business environment, demonstrating flexibility in adjusting to changing priorities.
  • Familiarity with CMS, marketing automation tools, analytics platforms, and digital marketing channels.
What We Offer

Attractive compensation package Training to get you started On-the-job learning opportunities Extensive learning resources Tuition Assistance Program Employee Assistance Program Reduced-rate shipping Career opportunities Bring your ideas, individuality, and dreams to our global community Feel good about where you work Choose your career path Join FedEx



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