Dutch Speaking Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro
Customer Support Agent Job Description

We are seeking a highly skilled Dutch-speaking Customer Support Agent to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service and support to our clients who own a premium membership of a streaming platform.

About the Role:
  • Communicate with customers through various channels (telephone, email, and chat) and ensure customer satisfaction by providing professional support.
  • Handle customer complaints, provide solutions and alternatives within specified time limits, and follow up on issues until resolution.
Responsibilities:
  1. Identify customer issues, troubleshoot, and provide effective solutions.
  2. Collaborate with other specialists to solve or properly close help tickets.
  3. Document actions taken and categorize cases and possible bugs for our engineering team to address.
  4. Maintain and update administrative forms related to the job.
Requirements:
  • Native/fluent in Dutch, both oral and written; fluent in English (at least B2 level).
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
  • Ability to meet tight deadlines with minimal supervision and in a timely manner.
  • Ability to work independently while being a team player.
What We Offer:
  • An excellent remuneration package based on experience, skills, and performance.
  • The opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.


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