Global Customer Support Specialist

Há 18 horas


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are searching for enthusiastic and dedicated professionals to join our team in Portugal. If you are someone who wishes to live in Portugal, explore Lisbon, and work on top prestigious and worldwide brands, then this is an opportunity you won't want to miss.

About the Role

Your responsibilities and impact as a Global Customer Support Specialist will be:

  • Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.
  • Answering inquiries from customers by phone, e-mail, and chat.
  • Identifying issues and providing solutions.
  • Ensuring high levels of customer satisfaction.
  • Processing goods returns and refunds.
  • Providing ad-hoc support.
  • Being a team player and participating in the success of the team and project.
Requirements

To succeed in this role, you will need:

  • A native level of Dutch and at least a B2 level of English.
  • A high school degree.
  • A valid work permit for the specific country (required).
  • Living in or willing to relocate to Portugal for an international career and life experience.
  • An attentive listener, comfortable, and skilled at communicating with people.
  • A drive for excellence and professionalism.
  • A real team player and committed to your work.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Knowledge of the value and impact that a good customer experience can create.
What's in it for You?

You will have the opportunity to work with major global players in BPOs, choosing between locations in Portugal, Greece, or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona, or Valencia.

Enjoy an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community, and plenty to discover.

This role offers a long-term fixed-term contract, renewable every year or even indefinite. Working hours are full-time (40 hours/week), with different schedules depending on the project.

The salary range is €950-€1300 gross/month, depending on the project and relocation package. This includes a relocation package with accommodation and flight/travel tickets, help with paperwork, opening a bank account, health insurance after training, and various add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company.

This is a great opportunity to develop your skills and advance in your career. The company provides real career opportunities in different career paths, allowing you to grow professionally and personally.



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