Customer Service Representative

4 semanas atrás


Braga, Braga, Portugal Homerun B.V. Tempo inteiro

About the Role
We're looking for a dedicated and driven German-speaking Customer Service Specialist to join our team at Homerun B.V. This role is all about making sure our German-speaking customers have a smooth and enjoyable experience when interacting with MIKUTA.

Main Responsibilities
• Provide outstanding customer service via email, social media, WhatsApp, and chat to our German-speaking customers.
• Assist with inquiries related to orders, products, and general customer support.
• Handle and resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction and building a trusting relationship.
• Help customers with order placements, tracking, returns, and exchanges, ensuring a seamless shopping experience.
• Collaborate with other team members to provide solutions and share customer feedback to improve our service and strategize for the future.

About You
We're looking for someone who is fluent in German and English, both written and spoken. You should be passionate about delivering exceptional customer service and understanding customer needs. You should also have strong communication skills with the ability to convey information clearly and effectively, always with empathy and friendliness. Additionally, you should be able to think on your feet and provide creative solutions to customer issues.

Are you the right fit for our team? If so, please apply now and tell us why you're the best candidate for the job.



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