Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

Are you a native Finnish speaker looking for a challenging role in customer support? We are seeking an experienced Senior Customer Support Agent to join our team at Snaphunt, a leading multilingual recruitment company.

About the Job

The ideal candidate will have a strong background in customer support, with experience working in a contact center environment. You will be responsible for providing top-notch support to our clients, resolving complex issues and escalating them when necessary.

  • You will work closely with our team to identify and resolve customer complaints in a timely and efficient manner.
  • As a senior agent, you will be responsible for mentoring junior team members and contributing to the development of our customer support strategy.
About Us

Snaphunt is a dynamic and growing company that specializes in recruiting Scandinavians, Dutch, German, and Finnish candidates for various positions around Europe. Our mission is to help people find great jobs abroad and feel safe during their transition to a new country.

We offer a competitive salary package, including a meal allowance, performance bonuses, and opportunities for career growth and development.

The estimated salary for this position is 45,000 - 55,000 euros per year, depending on experience and qualifications.

Requirements
  • Native-level Finnish language skills and fluency in English (B2 level)
  • At least 12 months of customer support experience in a contact center environment
  • Strong problem-solving skills and ability to work under pressure
  • Excellent communication and negotiation skills
Benefits
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)

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