Customer Support Specialist for Financial Services in Greece
1 semana atrás
Company Overview
We are a leading provider of customer experience management services, with a presence in over 80 countries. Our team in Greece is responsible for delivering exceptional service to clients across various industries.
About the Role
We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Greece. As a key member of our customer support team, you will be responsible for providing timely and effective support to our clients.
Responsibilities
- Be the primary point of contact for customer and client requests
- Utilize phone calls, emails, and chats to provide a seamless customer experience
- Provide daily support and consult clients on best practices about their business
- Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
- Resolve issues as they arise - timely and efficiently
- Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
- Be committed to meeting both personal goals and team targets
Requirements
- Fluency in Czech
- Very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
Benefits
- Competitive monthly salary + 2 extra salaries per year
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Estimated Salary: €45,000 - €60,000 per year (dependent on experience), making this role one of the highest paying customer support positions in Greece. With our competitive salary, you can enjoy a high standard of living while working for a multinational company.
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