Scale Customer Success Leader for EMEA

Há 1 mês


Lisboa, Lisboa, Portugal Cisco Tempo inteiro

Job Title: Scale Customer Success Leader for EMEA

Job Summary:

As the Scale Customer Success Leader for EMEA, you will be responsible for leading and supporting a team of Scale Specialists responsible for driving adoption and long-term value realization for ThousandEyes EMEA-based customers. You will partner cross-functionally with every part of the company to advocate for our customers and ensure a high-quality experience throughout their lifecycle as a ThousandEyes customer.

Key Responsibilities:

  • Lead and directly manage a team of Customer Success Scale Specialists.
  • Own success metrics for EMEA specifically GRR and NRR and associated leading indicators of success.
  • Be a key member of the CS leadership team and the voice for Customer Success Management at ThousandEyes.
  • Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services.
  • Ensure timely and accurate forecasting for the team.
  • Partner with the EMEA sales team to drive retention and expansion within your market.
  • Master ThousandEyes value proposition and use cases to become a trusted advisor to our customers.
  • Act as executive sponsor for high-value client renewals and negotiations.
  • Provide relevant executive updates and escalation on technical sales opportunities.

About Us:

ThousandEyes is a leading Internet and cloud intelligence platform that provides a 'Google maps of the Internet' view of digital experiences end-to-end. We enable our customers, made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.



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