IT Service Management Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Dbservices Portugal Tempo inteiro

Job Summary

Dbservices Portugal is seeking a skilled IT Service Management professional to join our team. As an IT Service Management Specialist, you will be responsible for managing service operations, including service element management, catalog maintenance, and escalations. You will also implement and oversee process standards, performance indicators, and policies to ensure business needs are met.

Key Responsibilities

  • Manage service operations, including service element management, catalog maintenance, and escalations
  • Implement and oversee process standards, performance indicators, and policies
  • Optimize service management frameworks and support multi-vendor environments
  • Contribute to planning, budgeting, and aligning IT service management processes with business goals
  • Advise business management on IT services and solutions, ensuring customization and lifecycle management
  • Maintain the service catalog and ensure data security protocols are followed
  • Coordinate tests, manage infrastructure installations, updates, and change-release processes
  • Resolve IT service issues and provide 2nd-level user support, including coaching and training
  • Implement knowledge management practices and stay updated on IT industry trends

Requirements

  • A minimum of 3 years of experience in IT Service Management
  • Strong knowledge of infrastructure, applications, and PC hardware lifecycle management
  • Fluency in English is mandatory

What We Offer

  • A collaborative environment, with a sense of community
  • The opportunity to meet people from different countries and cultures
  • Personal and professional development program with full access to the Alura courses platform


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