Hotel Reservation Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Reservation Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities
- Provide industry-leading voice reservation experience by handling contacts via phone and other mediums.
- Match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.
- Provide a seamless customer experience through effective use of information and tools.
- Assist guests with all questions relating to pre, in, or post-travel concerns.
- Seek opportunities to improve individual and team performance.
- Help team and colleagues stay motivated and deliver goals.
Requirements
- Native level of written and verbal communication skills in German.
- Good knowledge of English.
- High School Diploma or higher (preferred).
- Hotel/travel experience desired.
- Previous call center experience in sales and/or customer service capacity.
- Good communication skills.
- Social intelligence – empathy, self-awareness, cultural sensitivity.
- Strong web-based navigation skills.
- Ability to embrace technological and organizational changes.
- Ability to use tools and resources to represent the geographical needs of the caller.
What We Offer
- Excellent work opportunity in a leading multinational company.
- Stable work and career progression.
- Intensive training and integration phase.
- Respectful and inclusive environment.
- A wealth of opportunities to progress and move business areas projects.
- Flexibility & Work/life balance.
- Private Health Insurance since day one in the company.
- Reimbursement of your initial flight costs and airport pick up.
- Annually complimentary return flight to your home country (within Europe).
- Possibility to live in one of our company apartments.
- Complimentary organized sport activities and events.
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