Customer Support Specialist with German Language Expertise
Há 6 dias
We are seeking a highly skilled Customer Support Specialist to join our team at Salve Consulting. This role offers the opportunity to deliver exceptional customer service and support in German, working closely with clients to ensure their needs are met.
Job OverviewThis is a full-time position that requires strong communication skills, both written and verbal, as well as the ability to work independently and collaboratively within a dynamic team environment. The successful candidate will be fluent in German and possess excellent time management skills, with the ability to meet tight deadlines and prioritize tasks effectively.
Key Responsibilities- Provide top-notch customer support via various channels, including phone, email, and chat, ensuring timely and effective resolution of client issues.
- Utilize strong analytical skills to diagnose complex problems, identify solutions, and escalate critical issues to senior representatives when necessary.
- Collaborate with colleagues to achieve shared goals, document actions taken, and contribute to process improvements.
- Maintain accurate records, categorize cases, and communicate technical information to non-technical stakeholders.
- Fluency in German (native or near-native level) and proficiency in English (minimum B2 level).
- Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and concise manner.
- Strong analytical and problem-solving skills, with the ability to work independently and prioritize tasks effectively.
- Ability to work collaboratively as part of a dynamic team, with a focus on delivering exceptional customer experiences.
- A competitive salary based on experience and qualifications, with opportunities for growth and professional development.
- A dynamic and creative work environment, with access to resources and support to achieve your full potential.
- A meal allowance, transportation allowance, private health insurance, and annual performance-based bonus.
- Relocation support and assistance with accommodation, as well as additional benefits and perks.
If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your CV along with a cover letter detailing your experience and skills related to customer support in German.
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