German Language Support Specialist for Lisbon Location

Há 7 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Customer Support Role in Lisbon, Portugal

We are seeking a highly skilled German language support specialist to join our team in Lisbon, Portugal.

About the Company

Cross Border Talents is a leading provider of BPO services, committed to delivering exceptional customer experiences. Our client, a global leader in the industry, has been recognized as an excellent company to work for and one of the best customer service providers in Portugal.

Job Description

This role involves supporting the activities of our client by providing top-notch quality service to their customers. You will work with prestigious worldwide brands and be responsible for answering inbound calls and customer inquiries, resolving issues in a timely and empathetic manner, maintaining accurate data input, and troubleshooting using open questions, support documents, and system training.

Requirements
  • Fluency in German (C1/C2 Level or Native)
  • Good knowledge of English (B2 level)
  • Typing speed: 20 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Any kind of previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility
Salary and Benefits

The estimated salary for this position is €25,000 - €35,000 per annum, depending on experience. Benefits include a competitive package, performance and language bonus, meal vouchers, fixed-term renewable employment contract, private health insurance after 6 months of contract signature, airport pick-up and administrative assistance with registration in Portugal, reimbursement of flight expenses, and respect for your privacy.



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