International Customer Experience Representative

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Embark on an exciting journey with our client, a leading cloud provider in Europe.

This role offers a unique opportunity to relocate to Lisbon, the beautiful capital of Portugal.

The ideal candidate will be responsible for:

Key Responsibilities:

  • Providing exceptional customer service via phone, email, and chat
  • Assisting customers with their queries related to orders, subscriptions, and invoices
  • Delivering high-quality service to ensure a superior customer experience
  • FOLLOW-UP customer queries until fully resolved and meeting commitments within agreed deadlines
  • Interacting with various departments for smooth processing of customer requests

Requirements:

  • You are a native French speaker and have a minimum B2 level in English.
  • You are motivated and committed to your work.
  • Previous experience in Customer Service is mandatory.

What's in it for you?

A competitive package including: 895€ gross per month x 14 months + up to 100€ per month performance bonus + meal vouchers of 7.23€ per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).

If you live outside Portugal, we offer: reimbursement of initial flight ticket after four months within the company + four months of accommodation in a shared flat provided by us.

About Your Future Company:

We're an international Customer Experience Specialist with a global presence, employing over 50,000 employees worldwide.

In our international hub in Lisbon, we provide customer service experiences on behalf of progressive brands.



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