Travel Consultant for Expedia

Há 5 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Travel Consultant for Expedia

We are seeking a skilled and enthusiastic Italian-speaking Travel Consultant to join our team at Teleperformance Portugal.

About the Role:

This is an exciting opportunity to work with one of the leading online tour operators in the world, Expedia. As a Travel Consultant, you will be responsible for assisting customers with their travel-related queries, providing excellent customer service, and ensuring a seamless booking experience.

Responsibilities:
  • Assist customers with online booking of hotels, holiday packages, and other travel-related services;
  • Provide helpful and effective service for both pre-travel and post-travel concerns;
  • Assist customers with questions regarding payment, changes, cancellation, or any other concerns.
Requirements:

To succeed in this role, you should have:

  • A native level of spoken and written Italian (mandatory);
  • A good level of English (minimum B2);
  • Passion for traveling; Familiarity with the travel industry (popular destinations, airlines, hotel chains);
  • Contact Center experience is a plus; Good working knowledge of computers, MS Office, and common internet applications;
  • Excellent communication and interpersonal skills.
About Us:

Teleperformance Portugal is a leading provider of outsourced customer experience solutions. We are a multinational company with a strong presence in Europe and a reputation for excellence in customer service. Our team is diverse and multicultural, with over 12,000 employees from 111 nationalities speaking 35 languages.

What We Offer:
  • An excellent salary, estimated at €25,000 - €35,000 per year, depending on experience;
  • A stable work environment with opportunities for career growth and development;
  • Intensive training and integration phase;
  • Long-term career opportunities;
  • Health Insurance since day one in the company;
  • Annually complementary return flight to your home country (within Europe);
  • Possibility to live in one of our apartments;
  • Free organized sport activities and events.


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