Customer Success Strategist

Há 5 dias


Porto, Porto, Portugal Hexa People Tempo inteiro
Job Overview

We are seeking a seasoned Customer Success Strategist to join our team at Hexa People.

The ideal candidate will have extensive leadership experience in customer success or account management, with a proven track record of driving customer-centric initiatives and improving retention and expansion.

About the Role

This is a key leadership position that requires strategic thinking, influence at the executive level, and excellent communication and relationship management skills.

You will be responsible for defining the strategic direction and vision for the Customer Success Management organization, developing and implementing initiatives to improve customer retention, satisfaction, and growth, and leading multiple teams to foster a culture of continuous improvement and innovation within the customer success function.

Key Responsibilities
  • Define the strategic direction and vision for the Customer Success Management organization.
  • Develop and implement initiatives and packages to improve customer retention, satisfaction, and growth.
  • Ownership of Customer Success Programs, such as Customer Advisory Boards and industry-specific user communities, to engage customers, gather insights, and improve retention.
  • Manage executive relationships with key customers and act as a trusted advisor.
  • Lead and mentor senior leaders within the customer success organization.
  • Align customer success strategies with product, marketing, and sales initiatives.
  • Drive continuous improvement efforts across the customer success function. Establish and track key Customer Success metrics (e.g., NPS, CSAT, retention rates).
  • Proactively identify risks, ensure successful renewal processes, and develop strategic initiatives to reduce churn.
Requirements
  • Extensive leadership experience in customer success or account management.
  • Strong strategic thinking with the ability to influence at the executive level.
  • Proven experience managing large teams and fostering cross-functional collaboration.
  • Excellent communication and relationship management skills.
  • Ability to drive innovation and continuous improvement initiatives.
  • Experience working with enterprise-level customers and managing executive relationships.
What We Offer

A highly competitive salary of $160,000 - $200,000 per year, depending on experience, plus benefits and opportunities for professional growth and development in a dynamic and innovative company like Hexa People.



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