Strategic Process Development Specialist
3 semanas atrás
We are a leading provider of outdoor experiences, offering a unique blend of adventure and comfort to our customers. As a key member of our team, you will play a critical role in shaping the future of our support operations.
Estimated Salary: $65,000 - $85,000 per year
Job DescriptionThe Role
As a Strategic Process Development Specialist, you will be responsible for driving process improvements across our support functions, ensuring that our teams are equipped to deliver exceptional service to our customers.
You will develop and implement training programs, process guidelines, and quality assurance measures to empower our Global Support Delivery team and Regional Support Leads to achieve operational excellence.
This role is critical in ensuring that our support teams are well-prepared, that processes are rigorously followed, and that the quality of service delivery is consistently high across all regions.
Key Responsibilities
- Develop and implement comprehensive training strategies for all support agents and team leaders, ensuring they receive tailored training to handle their specific responsibilities effectively.
- Establish and standardize training programs that cover all necessary skills, knowledge, and processes for agents, ensuring consistency in service delivery and adherence to best practices.
- Design and enforce standardized process guidelines that agents and team leaders must follow, ensuring consistency in service delivery and adherence to best practices across all support functions.
- Monitor the effectiveness of training programs through assessments, feedback, and performance metrics, refining and improving training content and delivery methods as needed.
- Work closely with the Global Support Delivery team to ensure that trained processes are being followed consistently, and that service delivery meets established quality standards.
- Liaise with Regional Teams to adapt and apply central strategies to specific regional contexts, ensuring successful implementation and execution.
Required Skills and Qualifications
- Bachelor's degree in Business, Training & Development, Human Resources, or a related field.
- 3+ years of experience in training, process improvement, or QA roles.
- Strong understanding of training methodologies, QA protocols, and best practices.
- Excellent organisational and time management skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in LMS tools.
- Ability to thrive in fast-paced, dynamic environments while managing multiple tasks.
- Strong attention to detail with a commitment to operational excellence and continuous improvement.
- Fluency in English is mandatory.
-
Strategic Process Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleThis is an exciting opportunity to join our team as a Strategic Process Development Specialist. As a key member of our operations team, you will play a crucial role in developing and implementing strategic processes that drive business growth and excellence.Job DescriptionAs a Strategic Process Development Specialist, you will be responsible...
-
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroUnlock the Future with Tech for PeopleWe believe that technology, infused with strong human values, can actively drive positive change. Our innovative approach to digital transformation empowers leading organizations across EMEA to create a lasting impact.About UsDevoteam Group is a global leader in digital transformation, proudly standing at €1B in...
-
Strategic Talent Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroDiscover a new opportunity at our Shared Services Centre in Lisbon, Portugal.Telenor is establishing a Shared Services Centre in Lisbon to support its business needs. Our HR Department assists all Nordic Countries with full-cycle recruitment processes (from initial search and advertisement to interviews and candidate signing).The team maintains direct...
-
Strategic Policy Specialist for Sustainable Development
3 semanas atrás
Lisboa, Lisboa, Portugal Foreign, Commonwealth & Development Office Tempo inteiroAs a Strategic Policy Specialist for Sustainable Development, you will play a pivotal role in shaping the UK's policy objectives on climate, energy, development, and education in Portugal and Cabo Verde.This exciting opportunity is part of the Foreign, Commonwealth & Development Office's commitment to promoting sustainable development and advancing the UK's...
-
Strategic Talent Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Edp Renovaveis Servicios Financieros Sa Tempo inteiroAbout EDP Renovaveis Servicios Financieros SaWe are a global energy company dedicated to driving the transition to a more sustainable future. With over 45 years of experience, we have established a strong presence in around 29 markets worldwide. Our commitment to being an all-green company by 2030 guides our efforts to reduce our environmental footprint and...
-
Strategic Procurement Process Improvement Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAs a key member of our global procurement team, you will play a pivotal role in driving process improvements that enhance efficiency and effectiveness across the organization. With a strong focus on lean methodologies, you will work closely with procurement leaders and their teams to diagnose, analyze, and optimize procurement processes. Your expertise in...
-
Strategic Process Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie campers Tempo inteiroAbout UsIndie Campers is a leading provider of campervan solutions, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.We've welcomed over 300,000 travelers from 169 countries, with more than...
-
Strategic Business Development Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Winning Tempo inteiroAbout WinningWe are a consulting company that provides expert solutions to complex management problems. Our team supports clients in driving digital and technological transformation within organizations.Our MissionTo act scientifically with our clients, we adjust their business model to create permanent competitive advantages.Our VisionOur consolidated...
-
Strategic Partnership Development Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Betclic Group Tempo inteiroWe are Betclic Group, a leading European sports betting and online gaming company.As a Strategic Partnership Development Specialist, you will be responsible for driving revenue growth by optimizing partnerships, deals, and campaigns to achieve maximum return on investment (ROI).About the RoleThis is an exciting opportunity to join our team in Lisbon,...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal seeks a highly skilled Strategic Consumer Experience Development Specialist to join our team in Lisboa.Estimated Salary: 35,000 - 45,000 EUR per annumAbout the RoleWe are looking for a dedicated professional to execute a global quality program aimed at enhancing Consumer Engagement Services (CES) Europe operations. As a Strategic Consumer...
-
Automation Process Development Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiroJob SummaryWe are seeking an experienced Automation Process Development Specialist to join our team at Energy Job Line. This is a unique opportunity to work with a leading energy company, driving innovation and excellence in process automation.About the RoleThe ideal candidate will have a strong background in RPA technologies, software development, and...
-
Strategic Process Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroJob DescriptionThe QA & Process Strategy Associate will be a key member of our central team dedicated to optimizing and managing strategies for Customer Support and Operational Support.This role requires developing and implementing training programs and process guidelines to empower the Global Support Delivery team and Regional Support Leads, enabling them...
-
Strategic Business Optimization Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroCompany OverviewAt Buscojobs Portugal, we believe that technology with strong human values can actively drive change for the better. We unlock the future, creating a positive impact on people and the world around us.We are a leading player in Digital Transformation for organizations across EMEA, with a revenue of €1B. Our mission is to transform technology...
-
Strategic Partnership Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Tlc Worldwide Tempo inteiroCompany OverviewTLC Worldwide is the global leader in MarTech solutions, connecting millions of consumers with experience reward venues through its proprietary COSMOS Platform.In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm, providing financial backing and strategic guidance to fuel TLC's mission to enhance its market...
-
Strategic Partnership Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Betclic Group Tempo inteiroAbout Betclic GroupWe are a leading European sports betting and online gaming company, headquartered in Bordeaux. Our multicultural team of over 1,000 employees from 43 nationalities operates across five European countries: France, Italy, Malta, Poland, and Portugal.With a strong presence in the market, we offer a wide range of services including sports...
-
Industrial Process Development Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiroAbout MicroHarvestMicroHarvest is a fast-growing startup in Hamburg and Lisbon, committed to providing better, healthier, and tastier protein produced sustainably using microorganisms. The company addresses the global challenge of feeding the world with a sustainable solution.Role OverviewThis position plays a key role in supporting MicroHarvest's...
-
Strategic Talent Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiroJob DescriptionIn this exciting role as a Strategic Talent Management Specialist, you will lead a team of People Ops Specialists that support and guide consultants throughout their employment journey, ensuring they are fully integrated, supported, and engaged from the onboarding process to their exit.The goal is to optimize the consultant's experience, boost...
-
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroAbout the RoleCapgemini Engineering is seeking an experienced Strategic Talent Acquisition Specialist to join our team. In this role, you will be responsible for managing the full-cycle talent acquisition process, ensuring a positive candidate experience.Key ResponsibilitiesPartner with Hiring Managers to identify key needs and requirements.Manage...
-
Strategic SAP FI/CO Process Implementation Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Sap Se Tempo inteiroOverviewSAP SE is seeking a seasoned consultant to lead the implementation of financial and controlling processes. The ideal candidate will have extensive experience in application-specific solution consulting and a strong understanding of industry-specific business processes.Job SummaryWe are looking for a highly skilled professional with a proven track...
-
Strategic Business Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Comparajá Tempo inteiroAbout Us\Exceptions company ComparaJa is on a mission to save consumers time and money by matching them with the best products for their needs. As part of Samlino Group, we operate across five markets and empowered over 10 million users last year alone.Job DescriptionWe are looking for an experienced business manager to help us drive growth and reach our...