Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients.

As a Customer Support Specialist, your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.

Your Key Responsibilities:

  • Provide high-quality customer support via phone, email, or other communication channels;
  • Analyze customer needs and develop effective solutions to meet their expectations;
  • Work collaboratively with internal teams to ensure seamless customer experience;
  • Stay up-to-date with product knowledge and industry trends to provide informed support;
  • Meet performance metrics and targets for customer satisfaction, first-call resolution, and issue escalation;
  • Participate in ongoing training and development to enhance skills and knowledge;

Requirements:

  • Fluency in Swedish, Finnish, or Norwegian (C2 level or native);
  • Good knowledge of English (B2 level);
  • Typing speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Previous experience in customer-facing roles or related fields;
  • Excellent communication and interpersonal skills;
  • Strong problem-solving and analytical abilities;
  • Ability to work under pressure and meet deadlines;
  • Flexibility and adaptability in a fast-paced environment;

What We Offer:

  • Competitive salary (£26,000 - £30,000 per annum);
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Company events and social activities;
  • Ongoing training and development opportunities;

About Cross Border Talents:

We are a leading provider of talent acquisition and management services, connecting top talent with innovative companies across industries. Our mission is to empower individuals and organizations to achieve their goals through strategic staffing solutions.


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