Technical Support Specialist for Digital Media Company

3 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Company Overview

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Cognizant, a global organization focused on development, is seeking a Technical Support Specialist to join its team. As a key member of our multicultural team based in Lisbon, you will provide outstanding multi-channel support to users of our digital media service.

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About the Role

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This full-time position involves handling customers' queries via phone, email, and chat, identifying clients' problems, and troubleshooting to find solutions. You will document each action taken and categorize cases and possible bugs, allowing our engineering team to address them efficiently.

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Responsibilities

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The successful candidate will be responsible for:

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