Senior Data Scientist

4 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Job Description

Zendesk's mission is to make Customer Experience better. Our products help more than 125,000 global brands create happy customers every day.

The Enterprise Machine Learning team enables data-driven decision making throughout the business. We use the latest trends in Machine Learning and AI algorithms to support our customers and empower our business teams.

As a Senior Data Scientist, you'll develop products in collaboration with Data Analysts, ML engineers, and business partners. You'll deliver high-quality ML and AI products to our customers at scale.

This role is part of the Enterprise Data & Analytics team, which delivers a simple analytics foundation and service that allows Zendesk to scale with clear metrics and a data architecture that provides timely analytics for optimal decision making.

You'll derive valuable business insights and models that impact our business.

Key Responsibilities

  1. Proactively engage with stakeholders and engineers to build strong relationships.
  2. Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions.
  3. Liaise with cross-functional teams to understand their needs in data processes and AI/ML solutions.
  4. Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance.

Requirements

  • BA/BS degree in Computer Science, Data Science, Statistics, or a related field.
  • Highly experienced data scientist with a minimum of five years in the field.
  • Skilled in qualitative analytics, predictive modeling, and statistical computer languages like R, Python, SQL.
  • In-depth understanding of machine learning techniques.
  • Ability to effectively communicate complex data science concepts to non-technical stakeholders.


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