German Customer Support Specialist
Há 1 mês
Customer Support Role Overview
Cross Border Talents is seeking a highly skilled German Customer Support Specialist to join our team in Lisbon. As a customer-centric professional, you will be responsible for providing top-notch support to our clients, working with renowned worldwide brands.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat, identifying and resolving issues in a timely manner
- Provide general and technical support to customers using our client's paid products
- Escalate complex problems according to defined procedures
Requirements
- At least 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments
- Native German level written and spoken communication skills
- Minimum B2 Level English spoken and written
- European Nationality or Portuguese Work Permit
- Proactive attitude, strong team spirit, and ability to learn new processes and concepts
Benefits
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- Professional development and clear career path
- Training and development opportunities
- Competitive salary and relocation allowance
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