Customer Experience Strategist
Há 6 dias
Overview
">Cleverly Lda (Portugal), a leading provider of customer service solutions, is seeking a highly skilled Customer Experience Strategist to join our team in Lisbon. This exciting opportunity allows you to leverage your expertise in customer success and drive growth for our clients across the DACH region.
">Job Description
">We are looking for an experienced professional with 3+ years of experience in Customer Success or Account Management. As a Customer Experience Strategist, you will be responsible for working with clients to identify business objectives and develop tailored solutions to meet their needs.
">Key responsibilities include:
">- ">
- Developing and executing comprehensive discovery and recommendation plans to deliver 1:1 engagements and scaled campaigns">
- Facilitating 1:Many webinar events and leveraging data and insights to shape approach and inform discovery">
- Working cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and other teams">
- Providing consultation, demos, and standard processes on Zendesk product capabilities for quick wins, as well as guidance on advanced product features and integrations">
- Developing a deep understanding of Zendesk's products and demoing them to customers at various stages of adoption">
Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- 3+ years of experience in Customer Success or Account Management">
- Experience identifying business objectives and mapping solutions">
- Dynamism, agility, and a willingness to work in a fast-paced environment">
- Fluency in reading, writing, and speaking English and German">
- Ability to convey technical information from beginner level users to developers when engaging with customers">
- Experience with tools like SFDC, Gainsight, Tableau, and Zendesk">
- Data-driven approach and passion for continuous improvement and positive customer experiences">
Benefits
">As a member of our team, you can expect:
">- ">
- A competitive salary of €50,000 - €65,000 per year">
- Hybrid work arrangement with 3+ days in office per week">
- Opportunities for growth and professional development">
- Collaborative and dynamic work environment">
- Access to cutting-edge technology and tools">
Others
">Cleverly Lda (Portugal) is committed to fostering a diverse, inclusive, and equitable work environment. We offer equal employment opportunities to all applicants regardless of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application process, please contact us at [insert contact email].
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