Customer Success and Growth Expert

Há 6 dias


Lisboa, Lisboa, Portugal Rival Tempo inteiro

We're Rival, a leading tech company on a mission to support sales and marketing teams with innovative tools. With over 100,000 clients worldwide, we've grown from a small team to an international company of over 850 people, representing more than 50 nationalities.

In this role, you'll serve as the trusted advisor to key executive-level stakeholders, driving customer satisfaction by understanding their unique business needs and developing actionable plans. Your goal will be to onboard customers, increase user acquisition and engagement, ensure retention, and uncover upsell opportunities.

This is a challenging role that requires strong relationship-building skills, the ability to manage competing priorities, and a focus on delivering exceptional results. You'll work closely with cross-functional teams to infuse customer voice and needs back into the business.

Key responsibilities:

  • Onboard customers by assessing their business needs and creating custom success plans
  • Build and maintain strong relationships with key stakeholders to drive long-term retention
  • Use influence to drive usage and adoption, ensuring customer health and full product value attainment
  • Discover upsell opportunities to drive expansion revenue
  • Deliver solutions according to customer needs and objectives
  • Tailor content and communication style to service various stakeholders

You'll need:

  • 2+ years of experience in Account Management/Customer Success within the tech industry
  • Ability to manage competing priorities and adapt quickly in a fast-paced environment
  • Excellent self-awareness in handling customer escalations
  • Strong knowledge of product features and changes
  • Experience with CRM and CSM systems (e.g. Gainsight)
  • Fluency in English and French

Rewarding salary: $80,000 - $110,000 per year, depending on location and experience

We offer a world-class working environment with flexible working hours, competitive benefits, and opportunities for personal and career growth. If you're passionate about delivering exceptional customer experiences and growing with our company, send us your resume or link to your LinkedIn profile.


  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job DescriptionZendesk, Inc. is a leader in customer service software, empowering businesses to deliver exceptional experiences. We're seeking a highly skilled CUSTOMER SUCCESS MANAGER - BUSINESS GROWTH EXPERT to join our team.About the RoleThis is an exciting opportunity for a results-driven professional to drive business growth and customer success. As a...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleZendesk, Inc. is seeking an experienced Customer Success and Growth Lead to join our team in Lisbon, Portugal. In this role, you will be responsible for driving customer success and growth across the Nordic region.About ZendeskWe're a leading provider of customer service software, dedicated to helping businesses deliver exceptional customer...

  • Customer Success Expert

    4 semanas atrás


    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Customer Success ExpertAt Agicap, we are committed to delivering exceptional customer experiences. As a Customer Success Expert, you will play a critical role in ensuring our clients receive the support they need to succeed.Key Responsibilities:• Qualify and prioritize customer requests to ensure efficient processing• Assist and train customers on our...


  • Lisboa, Lisboa, Portugal Pragmatike Tempo inteiro

    At Pragmatike, we are seeking a highly skilled Customer Success Expert to join our team. As a key member of our customer-facing organization, you will be responsible for delivering exceptional support experiences to our customers across various communication channels.About the RoleThis is a fully remote position within the EU timezone (CET +/- 2hours), with...

  • Customer Success Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    Company OverviewCodacy Automated Co is a leading provider of automated code review tools. Our mission is to improve net retention and we're seeking a skilled Customer Success Manager to help our customers achieve their goals.SalaryThe estimated annual salary for this role is $95,000 - $120,000 based on industry standards and location.Job DescriptionWe are...


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    About ZendeskZendesk is a global software company that powers billions of conversations with brands you know and love.We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn...

  • Customer Success Leader

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    About the RoleAs a Customer Success Manager at Zendesk, you will play a critical role in driving customer growth and outcomes. You will work closely with our customers to understand their business objectives and provide tailored solutions to help them achieve their goals.Key ResponsibilitiesWork with customers to identify business objectives and develop...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About Zendesk, Inc.At Zendesk, we're on a mission to make customer service easier and more personalized. Our software is designed to bring calm to the chaotic world of customer service, powering billions of conversations with brands you know and love.Job DescriptionJob Title: Customer Success Manager - German Language ExpertSalary: $65,000 - $85,000 per...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleThe Customer Success Manager is a key member of our Global Scaled Customer Success organization, responsible for delivering exceptional customer experiences and driving growth. In this role, you will work closely with customers across various segments, providing comprehensive Discovery and expert Recommendations to ensure they derive value from...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    About the Role:We are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon, Portugal. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer success across various customer segments.Key...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Overview:We're expanding our Global Scaled Customer Success organization and seeking a highly skilled Customer Success Manager to join our team. Based in Lisbon, Portugal, you'll play a crucial role in helping us establish a strong presence in the Nordic region.Salary:€60,000 - €80,000 per yearJob Description:As a Customer Success Manager, your primary...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    About Cleverly Lda (Portugal)Cleverly Lda, a forward-thinking company based in Lisbon, Portugal, is on a mission to simplify the complexity of business and make it easy for companies and customers to create meaningful connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich relationships...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    **Company Overview**Codacy Automated Co is a cutting-edge technology firm that prioritizes customer success. We're on a mission to empower our clients to achieve maximum value from our product and reach their organizational goals.**Competitive Salary**We offer a competitive salary, estimated at $80,000 - $110,000 per year, depending on location and...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

    About UsCodacy Automated Co is a cutting-edge technology company dedicated to improving net retention and providing exceptional customer experiences.Role OverviewWe are seeking an experienced Customer Success Manager to oversee a sizable book of business, managing around fifty accounts. The successful candidate will be responsible for ensuring customer...

  • Customer Success Expert

    2 semanas atrás


    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Job OverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees driving the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're looking for a skilled Technical Support Engineer to join our Customer Service & Support (CSS) team and help us build a future where customers...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Unlock Customer Value with Cleverly LdaAbout the Role: We're seeking a skilled Customer Success Strategist to join our team in Lisbon, Portugal. This exciting opportunity is perfect for an ambitious professional who thrives in a dynamic environment and wants to make a significant impact.About the Company: As a leading organization, Cleverly Lda (Portugal)...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Deel Inc Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our growing team at Deel Inc. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and providing strategic guidance on operational and product-related issues.Your Key...

  • Customer Success Strategist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleAs a Customer Success Manager at Zendesk, you will play a key part in our Global Scaled Customer Success organization. This is an exciting opportunity to be part of a groundbreaking initiative, shaping something new and thriving in a dynamic, fast-growing environment. Your responsibility will be to work nimbly across different sizes and...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    We are Cleverly Lda (Portugal) and we're looking for a talented Customer Success Manager to join our team in Lisbon. As a Customer Success Manager, you will be responsible for working with our customers across multiple segments, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and...