Customer Experience Representative

Há 1 mês


Lisboa, Lisboa, Portugal Ttec Tempo inteiro
Customer Experience Representative

Be part of a dynamic team that creates and delivers amazing customer experiences. As a Customer Experience Representative, you will be working remotely in Sofia, Bulgaria, and will be responsible for responding to multichannel queries for one of our partners, a global leader in the field of medical equipment.

Key Responsibilities:

  • Accept requests through voice and non-voice communication channels, logging and identifying the problem.
  • Respond to customers via email and calls.
  • Investigate the escalation, coordinating with other departments to identify the best course of resolution.
  • Keep all involved parties informed on the status of the case.
  • Manage customer expectations by considering customers' entitlements and issues.
  • Keep customers informed, setting and following up on commitments, and maintaining precise case documentation and ownership.
  • Meet deadlines and deliver services according to customers' service level agreements.

Requirements:

  • Fluency in both French and English.
  • Proven proactivity, eagerness to learn, and improve.
  • Previous experience in a customer-facing environment would be considered an advantage.

What We Offer:

  • Competitive annual base salary plus bonus based on performance.
  • Continuous paid training on the latest technology.
  • Private Health/Medical Insurance, Dental Plan, and Eye Care Reimbursements.
  • 20 Annual leave days.
  • Standard working schedule: Mon-Fri - 9:30 - 18:30.

We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to ensure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.



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