Telecommunications Specialist
4 semanas atrás
Role Summary
As a Telephony Engineer at Broadvoice, you will play a pivotal role in maintaining and optimizing our voice platform to ensure seamless delivery of high-quality customer interactions. You will collaborate closely with cross-functional teams to guarantee the reliability, performance, and security of our VoIP infrastructure. Your ability to identify and troubleshoot problems is crucial.
Your Key Responsibilities
• Identify and resolve issues related to voice quality, connectivity, and other VoIP-related problems.
• Collaborate with cross-functional teams, including network engineers and support teams.
• Help roll out milestone releases and improve scalability, service reliability, capacity, and performance.
• Contribute to monitoring, alerting, and tracking of the platform.
• Share knowledge about the changes made to the platform with the Support and NOC teams.
Requirements
• Higher degree in Computer Science, Software Engineering, Telecommunications, or similar.
• Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP.
• Expertise in VoIP-related protocols (SIP, SDP, RTP).
• Experience with signaling analysis tools (e.g., Wireshark, sngrep, Homer).
• Knowledge of scripting and automation tools.
• Ability to multi-task and efficiently manage competing priorities.
• Strong problem-solving skills and attention to detail.
• Experience with Observability, Monitoring, Performance, or Availability tools or services, preferably in the infrastructure monitoring area.
About Broadvoice
Broadvoice is a leading cloud communications company that personalizes how people communicate, ensuring our technology enhances teams' ability to connect with what truly matters. Our mission is to inspire meaningful human connections. We prioritize human interaction in everything we do and foster a supportive and engaging work environment for all employees.
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