Customer Experience Liaison for International Client Success

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Description: As a Customer Experience Liaison for International Client Success, you will be responsible for delivering exceptional service to our global clientele. Your primary goal will be to ensure that customers receive the support they need in a timely and efficient manner.

Responsibilities:

  • Answering incoming queries from international customers
  • Identifying issues and providing solutions to meet customer needs
  • Maintaining high levels of customer satisfaction through effective communication and problem-solving skills
  • Recording data in our CRM system to track customer interactions and preferences
  • Providing ad-hoc support to customers as needed
  • Collaborating with colleagues to achieve team goals and project objectives

Requirements:

  • You are a native English speaker with excellent communication and listening skills
  • You have a business proficiency level of English, which is essential for interacting with clients from diverse backgrounds
  • You are motivated and committed to your work, with a strong desire to succeed in a fast-paced international environment
  • You are a team player who can work effectively with people from various nationalities and cultures

Benefits:

  • Type of contract: long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week), Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions: including free accommodation (shared flat, all bills included) €1040 gross/month or excluding accommodation €1298 gross/month
  • For international candidates: reimbursement of initial flight expenses after 3 months, help in paperwork, opening bank account, etc. upon arrival, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

Living in Lisbon:

  • A city with a rich cultural history and a colourful urban landscape
  • A large English-speaking local community and international environment
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic


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