Guest Experience Liaison
Há 1 mês
About the Role: We are seeking a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.
Responsibilities:
- Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
- Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
- Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
- Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
- Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
- Maintaining a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.
- Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
- Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.
Requirements:
- Excellent communication skills and ability to multitask.
- Fluent French and English language skills.
- Prior experience in customer service, hospitality, or related fields.
- Strong problem-solving skills and ability to think on your feet.
- Comfortable with technology.
- Ability to work flexible hours, including evenings, weekends, and holidays.
-
Guest Experience Specialist
Há 1 mês
Porto, Porto, Portugal GuestReady Tempo inteiroAbout UsGuestReady is a leading provider of short-term rental management and hospitality services. Our mission is to revolutionize the industry through innovative technology and a commitment to exceptional guest experiences.We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to...
-
Luxury Guest Experience Ambassador
Há 19 horas
Porto, Porto, Portugal Guestready Group Tempo inteiroAbout GuestReady Group:Company OverviewWe are a globally leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests.We operate in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates and are growing fast. Launched in 2016, we have generated over $170 million in...
-
Operations Associate
Há 1 mês
Porto, Porto, Portugal Guestready Tempo inteiroAbout UsGuestReady is a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're expanding rapidly.Our purpose is to revolutionize the short-term rental industry through innovative technology and a commitment to...
-
Guest Experience Specialist: Provide Exceptional Support
4 semanas atrás
Porto, Porto, Portugal GuestReady Tempo inteiroAbout GuestReadyWe are a globally leading short-term rental management and hospitality company, dedicated to providing exceptional services to property owners and guests. With a presence in the UK, France, Portugal, Spain, and the UAE, we are committed to revolutionising the short-term rental industry through innovative technology and a commitment to...
-
Client Experience Liaison Specialist
1 semana atrás
Porto, Porto, Portugal Euronext Tempo inteiroJob SummaryWe are seeking a skilled Client Experience Liaison Specialist to join our team at Euronext. As a key member of our client-facing team, you will play a critical role in ensuring seamless onboarding and offboarding processes for our clients.ResponsibilitiesCapture and analyze client requirements to identify areas for improvement.Verify client...
-
Front Office Manager
2 semanas atrás
Porto, Porto, Portugal Hospes Infante Sagres Tempo inteiroFront Office Manager - Key ResponsibilitiesManage all aspects of the front office, including guest registration, porter services, business center, telephone services, concierge services, and guest reservations.Create a warm atmosphere that makes guests feel at home in any location.People ManagementManage day-to-day staffing needs, plan and assign work, and...
-
Housekeeper and Guest Experience Specialist
2 semanas atrás
Porto, Porto, Portugal Guestready Tempo inteiroAbout UsGuestReady is a pioneering short-term rental management company, dedicated to delivering exceptional experiences for property owners and guests alike. With operations in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we're rapidly expanding our presence globally.Hiring DetailsWe offer a competitive salary of $45,000 per...
-
Bellperson Liaison
2 semanas atrás
Porto, Porto, Portugal Hospes Infante Sagres Porto Tempo inteiroJob DescriptionWe are seeking a dedicated and customer-focused Bellperson to join our team at Hospes Infante Sagres Porto.Key Responsibilities:Provide exceptional guest service by assisting with luggage, responding to requests for shuttle service, and offering information about hotel facilities and local attractions.Maintain a safe and secure environment for...
-
Senior Guest Experience Specialist
2 semanas atrás
Porto, Porto, Portugal Guestready Group Tempo inteiroCompany OverviewGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. We operate in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates and are growing rapidly.We have achieved significant milestones since our launch in 2016, with...
-
Financial Industry Liaison
3 semanas atrás
Porto, Porto, Portugal Devexperts Llc Tempo inteiroJob Description:Devexperts LLC is seeking a skilled Financial Industry Liaison to join our team. As a liaison, you will be responsible for maintaining excellent client relationships and developing key accounts into larger revenue streams.Responsibilities:- Onboard and maintain key accounts- Establish and maintain healthy business relationships with customers...
-
Customer Service Liaison
3 semanas atrás
Porto, Porto, Portugal Amcor Tempo inteiroJob Title: Customer Service LiaisonAbout the Role: As a Customer Service Liaison at Amcor, you will play a critical role in ensuring seamless communication between our customers and our operations team. Your primary objective will be to manage customer demand, resolve complex issues, and provide exceptional service to maintain a positive reputation for our...
-
Shorex Land Experience Coordinator
3 semanas atrás
Porto, Porto, Portugal Mystic Cruises Tempo inteiroJob Title: Shorex Land Experience CoordinatorAbout the Role:We are seeking a skilled Shorex Land Experience Coordinator to join our team at Mystic Cruises. As a Shorex Land Experience Coordinator, you will be responsible for coordinating and enhancing shore excursion activities for our guests.Key Responsibilities:Coordinate and enhance shore excursion...
-
Customer Service Liaison
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroJob SummaryAs a Customer Service Liaison at Phiture, you will be responsible for delivering exceptional customer experiences, ensuring prompt and efficient service, and resolving complex problems. The successful candidate will have a customer-centric mindset, excellent communication skills, and the ability to work independently as part of a local team.Key...
-
Shorex Land Experience Coordinator
4 semanas atrás
Porto, Porto, Portugal Mystic Cruises Tempo inteiroAbout Mystic CruisesMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature.Job DescriptionWe are seeking a highly organized and detail-oriented...
-
Owner Experience Liaison
Há 1 mês
Porto, Porto, Portugal GuestReady Tempo inteiroAbout UsAt GuestReady, we're revolutionizing the short-term rental industry with innovative technology and a commitment to hospitality. Our purpose is to empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish.About the role:We're seeking an Owner Experience Agent to provide...
-
Client Experience Liaison
4 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroJoin Euronext as a Client Experience AssociateAbout the RoleAs a Client Experience Associate at Euronext, you will play a vital role in guiding clients through the admission and membership process. Your expertise will ensure that client data remains up-to-date as services evolve, directly contributing to client satisfaction throughout the lifetime of the...
-
Customer Experience Expert
Há 6 dias
Porto, Porto, Portugal Guestready Group Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Expert to join our hospitality team in Portugal.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the short-term rental industry.ResponsibilitiesProvide professional and friendly support to guests via...
-
Experienced Hospitality Expert Sought for Guest Support Role
2 semanas atrás
Porto, Porto, Portugal Guestready Group Tempo inteiroAbout GuestReady GroupWe are a globally leading short-term rental management and hospitality company providing exceptional services to property owners and guests worldwide.Launched in 2016, we have achieved significant growth with over 3.3 million guest nights sold, generating $170 million in Gross Booking Value and managing a portfolio worth over $1...
-
Digital Guest Network Solutions Specialist
1 semana atrás
Porto, Porto, Portugal Nonius Tempo inteiroAbout Nonius, a leading provider of innovative Guest Technology solutions, shaping the future of hospitality technology.Job OverviewWe are seeking an experienced Network Solutions Engineer (Customer Success) to join our team in Maia, Portugal. This role is a great opportunity to expand your knowledge of various countries and regions while contributing to the...
-
Customer Experience Specialist
1 semana atrás
Porto, Porto, Portugal GuestReady Tempo inteiroCompany OverviewGuestReady is a pioneering short-term rental management and hospitality company, providing unparalleled services to property owners and exceptional stays to guests. With operations in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we are rapidly expanding our global presence.We were launched in 2016 with a vision...