Customer Experience Associate
Há 7 dias
We are seeking a Customer Experience Associate to join our team in Lisbon, Portugal. This is a full-time position with an indefinite contract, offering a competitive salary and performance bonus.
About the Role:
- Assist clients via inbound calls, chat, or email in the after-sales process by answering customers' inquiries and/or attending to potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
Requirements:
- Turkish (written and oral) at a high level and fluent English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Demonstrate patience when communicating and solving issues.
- Treat all data and personal information with utmost confidentiality.
- Be proactive, self-motivated, and a great team player.
What We Offer:
- Competitive salary: €35,000 - €45,000 per year.
- Performance bonus.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
- A central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
About Us:
We are a global technology and services leader that powers the brands of the future. Our company values diversity, equality, and inclusion, and we are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility:
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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