Silva Framework Architect Lead
3 semanas atrás
The successful candidate will be responsible for managing the design activities on BAU and enhancements, working closely with dedicated Business Analysts. This includes identifying opportunities for new products, add-on services, or Silva application requirements and sharing these with the Product Development team. The role also involves providing solution communications, including monthly release note communications and demo organization.
Silva Adoption and Support
The ideal candidate will support the Silva Framework adoption, including promoting the adoption of BAU Model post Silva deployment. This involves best practices for raising Silva Tickets through the Portal, decreasing email communication related to ticket follow-ups, and making use of Channels - Tickets / Community. The role also requires preparing and steering the Silva Monthly Release Meeting, identifying enhancements impacting customers, and explaining the rational and impact on users.
Customer Satisfaction
The successful candidate will focus on building customer confidence in Silva, ensuring customer satisfaction by meeting SLAs for Silva Incidents and Requests. This includes delivering enhancements on time, honoring 'Target Delivery' dates, addressing pain points related to Silva, and providing identified training needs. The role also involves acting as an escalation point for BAU & Enhancement tickets and engaging with the right people/business analysts in case of escalations.
The ideal candidate will have relevant experience in solution design, managing functional aspects, and requirements. They will also have expertise in animation, prototyping, research, visual, and interaction sketching into epics, user stories, and specifications. ITIL and ServiceNow Certifications would be a plus.
About AXA Group Operations
AXA Group Operations is a major catalyst for the transformation of AXA into a sustainable tech-led company. We trigger and empower the evolution of the insurance business model through technology and innovation, driving its concrete implementation globally at speed and with high-quality advisory and execution.
We want to be recognized in three fields of action: state-of-the-art Data Technology to drive customer experience, state-of-the-art Procurement & Sourcing to drive efficiency and better manage risks, and high-performing global teams for stronger partnerships with AXA entities.
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