Travel Industry Expert

3 semanas atrás

Lisboa, Lisboa, Portugal TUI Tempo inteiro

About TUI

TUI is the leading global tourism group, offering a unique opportunity to work in international projects and teams.

We believe that work is something you do, not where you go. Our offer: TUI Way of Working provides mobile working, flexible working hours, and the possibility of working from abroad.

As a Business Analyst at TUI, you will be part of a cross-functional team delivering Flight Fulfillment Services from conception to operation. You will collaborate with architects, data analysts, business product owners, software developers, technology leads, and UX/UI designers to define, document, and communicate requirements for new changes and enhancements to our digital platforms in an agile manner.

You are responsible for evaluating solution options, consulting with stakeholders to define and articulate business needs, and designing technical solutions that add value across TUI's global platforms and services.

Your deep understanding of TUI products and systems, business models, processes, data flows, and their link to business capabilities will enable you to plan and deliver high-quality business analysis supporting the ongoing delivery of growth and digital transformation across key markets.

You will define and document new business, user, and system requirements, considering impacts on upstream/downstream services. You will manage the requirement lifecycle from planning through testing, delivery, and business acceptance.

As a Business Analyst, you will distil the needs of business and support your team to deliver the best solutions to customers' needs. You will be commercially astute, focusing on solving business problems in the best way.

We love to see your uniqueness shine through and inspire the future of travel. If you're looking for a challenging role in a dynamic environment, we invite you to join our team as a Business Analyst.

Requirements

  • You have professional experience in a comparable position. A degree in (business) informatics or another degree with a technical focus is nice to have.
  • Strong analytical skills and commercial acumen. Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders.
  • Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
  • Proficient at using requirements elicitation methods including business process modelling (BPM), UML, test/use cases, and prototyping.
  • Very good communication techniques including workshop facilitation, documentation analysis, interviewing, and brainstorming.
  • Experience creating, analysing, and validating detailed functional specifications and elements of systems design; including data rules, business rules, or other detailed deliverables that articulate how a business need should be satisfied.
  • Demonstrable experience of creating user stories, epics, and acceptance criteria/scenarios.
  • You already gained experience in project management, agile practices, and have a proficient understanding of agile/lean software delivery methodology (Scrum, Kanban), tools (Jira, Confluence), and techniques as well as the software development lifecycle.
  • You have already gained experience working for a GDS, airline, or travel company and have a deep understanding of airline industry post booking processes.
  • You gained knowledge about airline systems like New Skies as well as GDS systems like Amadeus (inkl. ATC and AMA-sell connect) and Farelogix.
  • You are familiar with systems in tour operator and airline business like @comRes, Mercado, airCruiser, and airQuest.
  • Proficient knowledge about NDC and NDC-X data format.
  • You are having excellent skills to define and visualize processes (preferably in miro).
  • A good understanding of known data exchange formats esp. JSON, XML, CSV.
  • Good knowledge about API technologies esp. REST, SOAP, and postman.
  • You are familiar with database queries (SQL), microservice architecture, and AWS services.
  • Customer centric, passionate about delivering great digital products and services.
  • Providing guidance and support to less experienced team members in this B2B environment.
  • Passionate about continuous improvement.
  • Open-minded, inquisitive, life-long learner.
  • Comfortable with ambiguity, highly autonomous, self-responsibility, and self-organization complete your profile.
  • You are fluent in English. Some knowledge of German language is nice to have.

About the Offer

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Fantastic holiday benefits including discounts and special offers.
  • Mobile working, flexible working hours, and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working.
  • Health and wellbeing support in five key areas – Health, Social, Community, Career, and Financial.
  • Development and career opportunities: We offer a wide range of digital training and international career opportunities.
  • Additional benefits relevant to the local market that you'll be based in.

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