Multilingual Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Summary

We are seeking a Multilingual Customer Service Representative to join our team in Braga and Aveiro, Portugal.

About the Role

This role involves assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests. The successful candidate will also be responsible for managing the post-sale when necessary.

Key Responsibilities
  • Provide exceptional customer service via phone, ensuring timely resolution of client queries
  • Assist with post-sale management, including resolving any issues that may arise
  • Develop valuable technical skills while gaining a privileged view of our company's operations
Requirements

To be successful in this role, you will need:

  • Native or Proficient French (C2) and fluent English (minimum level B2)
  • Excellent communication skills, coupled with empathy and team spirit
  • Previous experience in Customer Service or a tourism/travel representative is a plus
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of approximately €3,500 per month (14 monthly payments per year), taking into account the cost of living in Portugal
  • A performance-based bonus scheme
  • A meal allowance
  • Health insurance with a dental plan (after 6 months contract)
  • The opportunity to participate in numerous activities, such as our parade opening, annual awards, get-togethers, and more
  • A diverse work environment with colleagues from over 15 nationalities
  • Access to modern amenities, many discounts in local businesses, company parties, and events
  • The possibility of inter-company mobility to work at any of our sites around the world
About Us

We are Cross Border Talents, a dynamic and growing company with a passion for delivering exceptional results. We pride ourselves on our commitment to our employees and strive to create a positive and supportive work environment.



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