Technical Customer Service Representative for Multinational Corporation
Há 7 dias
Company Overview
We are a multinational organization that provides sales and customer service solutions to clients around the world. Our team is composed of individuals from over 80 nationalities, and we pride ourselves on creating an inclusive and supportive environment for our employees.
Salary and Benefits
The salary for this position ranges from €950-€1,000 gross per month, depending on experience, with the option to include free accommodation in a shared flat with all bills included. For international candidates, we offer reimbursement of initial flight expenses after nine months, airport pickup, a yearly two-way flight ticket back to their home country within the EU, private health insurance from day one, and help with paperwork and opening a bank account upon arrival.
Job Description
This role involves providing support to customers by responding to inbound requests and documenting relevant case information. You will also assist users with pre-sales, general inquiries, and technical support issues via phone, email, or social media channels while adapting the company's voice and tone for interactions on both private and public channels. Excellent customer satisfaction requires responding in an appropriate and friendly manner.
Required Skills and Qualifications
To succeed in this role, you should have good communication skills, be proactive, and a team player. Fluency in German and a good command of English are required, as well as motivation, reliability, and commitment to your work. Customer service and quality are essential aspects of your character, and you should have a drive for excellence and professionalism.
Location and Culture
Lisbon offers a vibrant city view, rich cultural history, delicious Portuguese cuisine, and a friendly community. With its warm climate and sunny beach life next to the Atlantic, Lisbon is an attractive location for those seeking a happy-go-lucky urban lifestyle. As an added value to our international team, you will find a large English-speaking local community and international environment.
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