Customer Success Manager for Swedish Speaker

2 semanas atrás


Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

About the Role: Our client is seeking a highly skilled Swedish-speaking Service Manager to join their team in Lisbon, Portugal. This is an exciting opportunity to leverage your expertise and drive customer success.

Your Responsibilities:

  • Manage contract compliance and administrative tasks
  • Conduct service management reviews with key stakeholders
  • Coordinating regular contract reviews and capturing areas for possible changes or updates
  • Managing customer relationships and ensuring overall customer health through regular reviews
  • Handling customer enablement duties such as training, access requests, and ongoing customer needs
  • Managing service level assessments, reporting, and analysis
  • Reviewing Key Performance Indicators (KPIs) and providing action plans
  • Seeking areas for process enhancements and driving improved performance
  • Providing accurate, timely, and professional reports to senior management
  • Participating in business meetings and contributing to day-to-day improvements

Requirements:

  • Bachelor's or Master's degree in a related field
  • Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Outlook, Word, and Teams
  • Professional certifications, such as ITIL V3/v4 and CISCO CSM

What We Offer:

  • A competitive salary of approximately €50,000 - €65,000 per year, depending on experience
  • A permanent contract with a Monday-to-Friday working schedule
  • Private health and life insurance from day one
  • An on-site work module and meal allowance on card/voucher

About Living and Working in Lisbon:

Lisbon, Portugal's sunny capital, offers a perfect blend of career opportunities and quality of life. Enjoy a vibrant cultural scene, stunning architecture, and beautiful beaches. The city is a tech hub with growing job prospects, excellent public transport, and an affordable cost of living. Lisbon's warm weather and friendly community ensure a balanced and fulfilling lifestyle.



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