Customer Service Specialist in Travel Industry

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
About the Role

We are seeking a highly motivated and skilled Customer Service Specialist to join our team in Portugal. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels.

Job Description

Salary: €24,000 - €28,000 per year, depending on experience

Key Responsibilities:

  • Provide top-notch customer service to clients across various regions, ensuring their needs are met and exceeded.
  • Utilize strong communication skills to turn customer inquiries into sales opportunities, driving revenue growth and meeting close rate goals.
  • Conduct thorough research to stay up-to-date on travel rates, destinations, options, and packages, providing accurate information and answering general travel-related questions.
  • Monitor and report call types and service issues, contributing to the continuous improvement of our customer service standards.
Requirements

To succeed in this role, you should possess:

  • A high school diploma or higher (preferably with a focus on languages or customer service).
  • Fluent written and verbal communication skills in German, with a good level of English proficiency (B2 minimum).
  • Excellent social intelligence, empathy, self-awareness, and cultural sensitivity.
  • Previous call center experience in sales and/or customer service, with a strong track record of success.
  • Strong web-based navigation skills and the ability to adapt quickly to new tools and technologies.
What We Offer

As a valued member of our team, you can expect:

  • An international career path in a multicultural environment.
  • A comprehensive training and familiarization phase to ensure your success.
  • Ongoing investment in your personal and professional development.
  • A respectful and inclusive work environment that values diversity and promotes teamwork.
  • A wealth of opportunities to progress and take on new challenges within the company.
  • Flexibility and a healthy work-life balance.
  • The chance to grow with a dynamic leading multinational company.
  • A comprehensive benefits package, including accommodation in a Teleperformance apartment, refund of initial flight expenses, annual complementary return flights to your home country (within Europe), health insurance, and more.


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