Digital Entertainment Technical Specialist
3 semanas atrás
**Job Title:** Technical Support For Digital Entertainment Industry
About the Role:
We are seeking a highly skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.
Key Responsibilities:
- Investigate complex customer cases, analyzing data to identify root causes and provide timely resolutions.
- Communicate with customers via phone, email, or chat to understand their concerns and deliver effective solutions.
- Make informed decisions based on company policies, product knowledge, and customer needs.
Requirements:
- Native-level proficiency in German and a minimum C1 level of English.
- A valid Portuguese work permit is required.
- Living in or willingness to relocate to Lisbon for an international career and life experience.
- Motivation and commitment to perform assigned tasks effectively.
What's in it for you?
- Type of contract: Unfixed term contract, with a 30-day probation period.
- Full-time working hours: Monday to Friday, 9:00-18:00.
- Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
- Health insurance coverage after six months.
- Paid professional training and employee discounts.
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