Digital Entertainment Technical Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Job Title:** Technical Support For Digital Entertainment Industry

About the Role:

We are seeking a highly skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.

Key Responsibilities:

  • Investigate complex customer cases, analyzing data to identify root causes and provide timely resolutions.
  • Communicate with customers via phone, email, or chat to understand their concerns and deliver effective solutions.
  • Make informed decisions based on company policies, product knowledge, and customer needs.

Requirements:

  • Native-level proficiency in German and a minimum C1 level of English.
  • A valid Portuguese work permit is required.
  • Living in or willingness to relocate to Lisbon for an international career and life experience.
  • Motivation and commitment to perform assigned tasks effectively.

What's in it for you?

  • Type of contract: Unfixed term contract, with a 30-day probation period.
  • Full-time working hours: Monday to Friday, 9:00-18:00.
  • Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
  • Health insurance coverage after six months.
  • Paid professional training and employee discounts.


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