Technical Support Specialist in Lisbon with Dutch Proficiency
Há 2 dias
At Buscojobs Portugal, we are seeking a highly skilled Technical Support Specialist to join our team. This role offers an exceptional opportunity for individuals who possess native-level fluency in Dutch and English and excel in technical support.
The estimated salary range for this position is between €25,000 - €35,000 per annum, depending on experience.
About the Role
We are looking for an individual who can provide outstanding technical support to our customers, leveraging their problem-solving skills and technical expertise to resolve complex issues efficiently.
Key Responsibilities:
- IDentify, analyze, and resolve technical issues through collaboration with internal teams, escalating when necessary.
- Maintain regular communication with customers regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements
To be successful in this role, you must possess:
- Native-level fluency in Dutch and English.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
- Technical Experience: Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits
This role offers numerous benefits, including:
- A comprehensive health insurance package from day one.
- Extensive training programs to support personal and professional growth.
- A clear path for career advancement within a highly collaborative team.
About Us
Buscojobs Portugal is an international company that values diversity and inclusivity. We strive to create a work environment that fosters growth, innovation, and excellence.
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