Customer Experience Expert

Há 5 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Title

Customer Experience Expert

Overview

Buscojobs Portugal is seeking a highly skilled Customer Experience Expert to join our European Continuous Improvement Team. As a vital member of our team, you will work on high-impact cross-functional projects aimed at enhancing customer experience across Europe.

About the Role

This is an excellent opportunity for experienced professionals who want to drive meaningful change in a dynamic global environment. You will engage with senior and executive management regularly, ensuring business goals are achieved and quality standards are met.

Key Responsibilities
  • CE Portfolio Planning & Execution: Ensure governance, performance tracking, and target achievement.
  • Operating Plan Coordination: Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication.
  • Data Monitoring & Reporting: Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making.
  • Cross-Team Alignment: Foster collaboration and gain commitments from various stakeholders and teams.
  • Change Implementation: Drive and communicate necessary changes, supporting continuous improvement efforts.
  • Complex Analysis: Perform detailed analysis and deliver actionable recommendations based on data insights.
  • Project Participation: Contribute to the development of new processes, systems, and controls.
Requirements
  • Proven experience in Program or Portfolio Management, with a strong focus on results and goal achievement.
  • Excellent business analytical skills, capable of translating data into impactful presentations for executives.
  • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and project management tools like Microsoft Project.
  • Strong communication skills in English, with the ability to engage effectively with diverse teams and senior management.
  • Adaptability, attention to detail, and the ability to work independently or as part of a team with minimal guidance.
Benefits

We offer attractive compensation package, comprehensive training and continuous learning opportunities, Tuition Assistance Program, Employee reduced-rate shipping, Employee Assistance Program for you and your family, and great career advancement opportunities within a globally recognized and trusted brand.

The estimated salary for this role is around €60,000 - €80,000 per year, depending on experience.



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